Rock Glen Family Resort Terms and Conditions

To secure your reservation, full payment is required at the time of booking. This ensures that your spot is reserved and allows us to better manage our inventory.

We understand that plans can change. Here's our cancellation policy:

• 24-Hour Cancellation Window: If you need to cancel your reservation, you can do so within 24 hours of booking for a full refund.
• Cancellations After 24 Hours: If you cancel after the 24-hour window, no refunds will be issued. However, you can reschedule your reservation within 1 year and transfer your credits to a different date.
• Early Departures: If you leave before your scheduled departure date, no refunds will be given for the unused portion of your stay.

• Check-in: 3:00 PM - 8:00 PM. If you arrive outside of these hours, please let us know and we'll do our best to accommodate you.
• Early Arrival: If you'd like to arrive earlier, there's a $25 fee (subject to site availability).
• Check-out: 11:00 AM. Please ensure that you depart by this time to allow our staff to prepare for the next guests.

We love pets! If you're bringing your furry friend along, please ensure that:

• You provide a copy of their vaccination record
• Your pet is leashed at all times
• You clean up after your pet

To ensure that all guests have a wonderful stay, we have a few rules to follow:

• Respect other guests and resort property
• No smoking in cabins, parks, or buildings (smoking in cabins may result in a $500 fine)
• No garbage in fire pits; use recycling and garbage bins
• Follow all posted rules and regulations
• No balls allowed in the pool area

• No pool water is allowed in the sauna. If caught, a $100 fine will be issued.
• Children under 18 years old are NOT allowed in the sauna. Please ensure that your children are supervised by an adult at all times when using our facilities.

Our cabins are equipped with kitchen accessories. You'll need to bring your own linens and towels. During your stay, please:

• Maintain the cleanliness and condition of the cabin
• Take out the garbage and recyclables
• Wash and put away dishes

Failure to comply may result in a cleaning charge of $50-$200, depending on the condition of the cabin.

Children under 18 years old MUST wear a helmet while biking or riding on any wheeled device. This is the law, and we strictly enforce it. No exceptions will be made, and you will not be asked twice to put a helmet on your child.

Golf carts are not allowed on site. Please do not bring your golf cart, as it may cause damage to our property and poses a safety risk to children who are running around and biking.

For the safety of all guests, children under 12 years old must be supervised by someone 16 years or older in the following areas:

• Pools
• Indoor play area
• Ponds
• When borrowing equipment

If you're a non-member, you won't need to hook up to our sewer system. We'll provide hydro and water for your stay.

As a guest, you're responsible for any damage or loss to resort property. Please be mindful of our facilities and equipment.

Our sites are designed for 2 adults plus children under 18. Please ensure that your party adheres to these occupancy limits.

In case of an emergency, please contact our gate house. For extreme emergencies, please call 911.

By booking with us, you release Rock Glen Family Resort from liability for damages or losses.

• Access Card: $10 cash deposit (refundable upon return)
• Cabin Bag Deposit: $20 cash deposit (refundable upon return in good condition)
• Extra Parking:
  • Members' Adult Children: $10/day, $15/night
  • Members' Guests: $20/day, $25/night
  • Non-Members' Guest Parking and extra car: $20/car/day, $25/night

We're committed to providing a safe and enjoyable experience for all guests. If you fail to comply with our terms and conditions or engage in behavior that disrupts the peaceful enjoyment of the resort, we may ask you to leave without a refund. We appreciate your cooperation and understanding in maintaining a positive environment for everyone.